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FAQ

Product Questions

Quantity discounts and wholesale orders

We have the right deal for everyone:

Please email us sales@jumpingballs.com for details.

How do I inflate my product?

#1 Take out the white plug that is inside the ball now.
#2 Insert the tip of the pump in the hole and inflate to the desired size.
#3 Once fully inflated, remove the pump and place your finger over the hole so the air doesn't go out.
#4 Slide the plug under your finger and push it all the way in. Happy Jumping!

"I"m a pretty smart person, but I just cannot figure out how to inflate the darn thing!" Don't worry! You are not alone.... that's why we've made a short video to get your family bouncing right away!

Choosing the right size

The first consideration should be the child's age:

  • If the child is taller or shorter than his/her age then choose the size according to the age that he looks like. Please keep in mind that grandparents tend to exaggerate their grandchildren's height and achievements.

Most Importantly, keep in mind that Jumping Balls are not like shoes, that must FIT EXACTLY. You can inflate or deflate the ball to adjust for the child's height. If the size is a bit too small, your child will still be able to bounce and probably won't notice the difference, but you may still inflate the ball further to allow the plastic to expand. If it's too large, just take away some air.

Again, we recommend simply inflating/deflating to adjust to the child's height. See also WARNINGS.

  • Adult Jumping Balls: We have had very few adults pop their balls... and we suspect it had nothing to do with their weight... So Jump into the fun, "big children!"

What is the weight limit on the balls?

Since Jumping Balls are our main product, and life's mission, we manufactured them thicker than other companies. Because of that, we guarantee for 30 days that the Jumping Balls you buy directly from our website will not pop, no matter how much weight you place on them.

Jumping Balls can handle about 150 pounds more than most children weigh, therefore we feel it's useless to list such information. If you are wondering which size to choose for your child the first consideration should be the child's age and height:

  • If he is taller than his age then choose the size according to the age that he looks like.
  • If the child is taller or shorter than his/her age then choose the size according to the age that he looks like.
  • Heavier children: If your child is a little heavier than his/her friends, that is fine our Jumping Balls will help make exercise and activity fun.
  • Adult Jumping Balls: We have had very few adults pop their balls... and we suspect it had nothing to do with their weight... So Jump into the fun, "big children!"

Most Importantly, keep in mind that Jumping Balls are not like shoes, that must FIT EXACTLY. You can inflate or deflate the ball to adjust for the child's height.

See also WARNINGS.

What size are the Jumping Balls?

  • Ages 3-6: 18"/45CM
  • Ages 7-9: 20"/50CM
  • Ages 10-12: 22"/55CM
  • 13-Adult: 29"/75CM

Please note that these are estimates and will vary slightly by ball, depending on how much you inflate them. Most size issues will be fixed by inflating or deflating a little.

Where are your products made?

The products that we manufacture (Waliki®) are made in China, and tested randomly to meet or exceed ASTM-F963 standards by an independent, CPSC approved third party lab. The children of everyone who works with us play with the toys we proudly make.

Our children size Jumping Balls are free of banned phthalates.

Products made by Gymnic® (the Rody Horse is the most popular one) are made in Italy.

I ordered two balls of the same size but they are different!

The red ball is an adult size (29") and the yellow ball is an XL (22"). We choose these sizes because their diameter is 7 inches apart, as opposed to the smaller sizes that are different by just 2 inches.

  • First picture: Both are inflated well, you can tell them apart.
  • Second picture: We kept inflating the yellow more. Now they are about the same size.
  • Third picture: We let some air out of the red one and kept inflating the yellow.

The Jumping Ball's size will change depending on how much you inflate them. As your child grows, the ball can grow with him or her. If you are an adult (and if you are reading this you probably are), you can adjust the ball to for a taller or shorter person. Because of the production process Hopper Balls will be somewhat thicker than others, so it will take a little more inflating to get to the right size. This is normal and expected. In short, if your Hopper Balls are a little different there is no reason to worry, just adjust by inflating more or less and Happy Jumping!

International Shipping

Do you ship to my country?

Yes! We admit, world domination is part of our goals, and we can only accomplish this by helping children in every country bounce on their Jumping Balls.

We have shipped to Canada, the UK, Spain, Australia, and even Iceland.

Contiguous USA: $4.95 (free for orders over $59.95

Canada: You can purchase direclty on Amazon.ca! and enjoy fast shipping and no headaches with customs

Mexico: Please contact us via live chat

Australia: Please contact us via live chat

Europe: Please contact us via live chat

Simply email us the quantity you are interested and we will send you the price, including shipping, we can ship a few products, hundreds, or even thousands. Some of these rates can be found at our shipping page, if you don't find what you are looking for there, you may request a quote.

Please note that we do not guarantee delivery time or take responsibility with lost international packages.

We can place your company's logo on orders of 2000 Hopper Balls.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order.

We currently accept: Mastercard, Visa, American Express, Discovery card, Paypal, and soon Google Checkout. We also accept USA checks, and money orders.

Please note that we will not ship your order until we receive payment.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment and we have completed our fraud detection process. IMPORTANT: Shippign can vary greatly so we reserve the right to cancel any international orders.

What is the return policy?

We do not accept any international returns.

Additional Support

Live Help

We are here to help:

January through November

  • Monday- Friday: 12:00 NOON to 9:00 PM EST
  • Saturday & Sunday: Closed

December:

  • Monday- Friday: 12:00 NOON to 9:00 PM EST
  • Saturday & Sunday: Closed
  • After hours: We will available in the live chat as long as our eyes stay open to help you with any questions!

Live Chat:

We can answer your pre-sale question and even take your order through the live chat. Click the button on the bottom right corner to start. It's secure, easy to use, very fast and convenient.

Our Live Chat agents are available long after the phone operators go home.

Phone Support:

  • (877) 7-WE JUMP (93 5867)
  • If all operators are busy, please try the live chat button.
  • If you would like to place an order over the phone during off hours, you may email us with the best time to call you back.

What payment methods do you accept?

We accept Paypal, apple pay, Visa, Matercard, American express and for schools, purchase orders.

Purchase Order process:

  • For schools, hospitals, and goverment only. If you are not sure, please ask. We love hearing from customers.
  • Place your order online first. Choose PO as the payment method. It will not ask you for a credit card.
  • We verify the information on your online order is correct and we will ship your order.
  • You will receive a receipt/invoice via email. You must print that and mail your payment to:

HopBalls.com 20533 Biscayne blvd. Suite #161 Miami, FL 33180

Important: We will not mail you an invoice. You must print the email invoice and mail payment. If you need any help please emails help @ hopballs.com

There is no need to fax it in, but if you would like to: 305 428 2814. If there is no record of your order online, it will not ship. We can accommodate your needs, just ask.

Pricing and Billing

Can I use a PURCHASE ORDER?

Purchase Order process:

  • For schools, hospitals, and goverment only. If you are not sure, please ask. We love hearing from customers.
  • Place your order online first. Choose PO as the payment method. It will not ask you for a credit card.
  • We verify the information on your online order is correct and we will ship your order.
  • You will receive a receipt/invoice via email. You must print that and mail your payment to:

HopBalls.com 20533 Biscayne blvd. Suite #161 Miami, FL 33180

Important: We will not mail you a paper invoice. You must print the email invoice and mail payment. If you need any help please emails help @ hopballs.com

There is no need to fax it in, but if you would like to: 305 428 2814. If there is no record of your order online, it will not ship. We can accommodate your needs, just ask.

We do NOT pack an invoice with your order, you must print out the email confirmation and use that as a receipt. If you have any questions, please let us know right away. We work very hard to make sure you children can exercise and have a good time, and it is only fair that we get paid for our work.

Fax orders

Fax: (305) 428-2814

If you would like to place an order by fax, you must place it online first then fax a copy of your invoice to us. You can choose PO as a payment method and you will not be asked for a credit card. Schools and organizations only.

Do I have to pay sales tax?

Only orders going to sunny California, Florida, and Texas are charged sales tax.

I need a copy of my receipt/invoice.

Just ask! We'll be happy to email it again.

When will my credit appear on my account?

Credits usually take 1-4 weeks from the time we receive your item(s) back. You must let us know to expect a return.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to processing your order.

Coupons

How do I use a coupon?

On the last page, at checkout:

Company Information

How did you get the crazy idea of selling Jumping Balls? Are you normal?

We are not. See the About Us page.

Where do you get such cute kids for the pictures in the Satisfied Customers page?

These cute children (and funny adults!) are actual customers from all over the country and the world!

We thank their parents and grandparents for sending us the pictures! We would love to post your child's picture too so you can show your friends and family that your little boy or girl is now famous....

Seeing these cute smiling children is really the most rewarding part of our job (it sure beats answering the "where is my tracking number?" emails!). Needless to say we will give 50% of the profits to your child's college fund. :-D

Shipping and Returns

Shipping time and cost

We process most orders in 1-3 business days.

Standard $4.95: 5-10 business days (closer to 5 to most destinations).
Expediated $9.95 and +: 3-5 business days.
Overnight: For overnight you should confirm with someone on LIVE CHAT (bottom right) so that we can try to ship it the same or next day.

We ship from diffrent warehouses around our great nation, including Florida and California.

We ship via UPS, Fedex or USPS.

December Shipping:

Standard $4.95: Order by December 15th for delivery by December 24th. 5-10 business days (closer to 5 to most destinations).
Expediated $9.95 and +: Order on Monday December 18th 11:59 EST using Expediated ("faster") ($9.95) there is an 90% chance for delivery by December 24th. If it is delayed we will refund your shipping cost. Order by December 25th 11:59 EST for guaranteed* delivery by January 1st, 2018
Overnight: For overnight you should confirm with someone on LIVE CHAT so that we can try to ship it the same or next day.

*Guaranteed or we will refund your shipping cost

How much is shipping?

Contiguous USA: $4.95 (free for orders over $59.95

Canada: You can purchase direclty on Amazon.ca! and enjoy fast shipping and no headaches with customs

Mexico: Please contact us via live chat

Australia: Please contact us via live chat

Europe: Please contact us via live chat

How do I return my product?

If you changed your mind and would like to return your order there is a 30% restocking fee to help us recover shipping and processing costs. Items must be unopened. Exceptions can be made.

Guarantees

Pop-free Guarantee

Our Jumping Balls are really thicker than most brands out there, so we guarantee that they won't pop for 30 days after you purchase them. If they do:

  • Let us know right away via email.
  • Include a picture and a short description of how it happened.
  • Keep in mind that the guarantee only covers "normal" use, away from sharp objects, keys etc.
  • Our guarantee only applies to Jumping Balls bought directly from this website.
  • Our guarantee only applies to residential use and not to commerical use. Some examples of commerical use: Schools, bounce house rental companies, children's gyms, corn maze expereinces, and anywhere people pay to participate. If your product is defective we will work with customers to make sure they are satisifed on a case by case bases.

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and stirve to keep our prices low, and offer the best value for your money! Have you found something better? Chat with us, and give us a chance to earn your business. We won't be happy until you are.

Rody Horse:

We offer the BEST value anywhere online or offline! Free pump, and shipping is $4.95 (or free on orders over $59.95). If you find a better price let us know...! Chances are... you haven't read the fine line, checked the shipping charge, or they are "selling" an out of stock item. No other toy store offers a free pump with your purchase of Rody Pony. Not even amazon.

Jumping Balls:

We have earth's largest selection Jumping Balls! We stand behind our products. Are you having trouble? We are happy to help.

Safety

Are your Jumping Balls tested for safety?

The Jumping Balls that we manufacture are tested by an independent lab to meet or exceed ASTM-F963 toy safety standrads. Our children's balls are phthalates free and non-toxic.. We take your child's safety very seriously.

Do you spam? Will you share my email with others?

No.
No, way.

We hate spam as much as you do (maybe a little more), so we never share your information with others.

Is my credit card information safe?

We use a secure server with an industry leader SSL certification to protect your order information as it comes to us via the Internet. This means that all information such as name, address and your credit card number entered in the checkout section of our website is encrypted with Secure Sockets Layer (SSL). SSL technology is an industry standard and among the best software available today for secure commerce transactions.

Still, some people prefer to place their order by phone, and we are glad to help:
(877) 7-WE JUMP (93 5867)

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details. We DO NOT trade, sell, donate etc etc etc your information to anyone! We hate spam and junk mail as much as you do! Maybe even more...

Website Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

The Secure Sockets Layer (SSL) protects data transferred over http using encryption enabled by an SSL Certificate. An SSL Certificate contains a public key and a private key. A public key is used to encrypt information and a private key is used to decipher it. When a browser points to a secured domain, an SSL handshake authenticates the server and the client and establishes an encryption method and a unique session key. They can begin a secure session that guarantees message privacy and message integrity.

We take your security and privacy seriously.